Question 1

Who is Kendirita Tours & Travel?

Accepted Answer

Kendirita Tours & Travel is a Nairobi-based travel management company and tour operator serving corporate organisations, institutions, travel partners, groups, families and individual travellers.

Question 2

How long has Kendirita Tours & Travel been operating?

Accepted Answer

Kendirita has been serving corporate and leisure travellers since 2009, with experience across travel management, safaris, holidays, group travel and destination support.

Question 3

Is Kendirita Tours & Travel licensed and accredited?

Accepted Answer

Yes. Kendirita is licensed by Kenya’s Tourism Regulatory Authority (TRA) and is IATA accredited for professional air ticketing and travel services. We are also affiliated with recognised travel and tourism industry associations in Kenya.

Question 4

What travel services does Kendirita provide?

Accepted Answer

We provide corporate travel management, air ticketing, Kenya and East Africa safaris, local and international holidays, MICE and group travel, ground transport, travel documentation support, airport assistance and other travel logistics.

Question 5

Who does Kendirita work with?

Accepted Answer

We serve corporate organisations, NGOs, institutions, business travellers, families, international safari guests, groups, churches, schools and travel trade partners.

Question 6

Does Kendirita work with international travel agents and tour operators?

Accepted Answer

Yes. We work with travel agents, tour operators and DMC partners seeking reliable destination support, safari programmes, ground handling and travel logistics in Kenya.

Question 7

How do I make a booking with Kendirita?

Accepted Answer

You can contact our team through the website, phone, email or WhatsApp with your travel requirements. We will review your request, advise on suitable options and provide a quotation or itinerary for your approval before confirming the booking.

Question 8

What information do you need to prepare a quotation?

Accepted Answer

We normally require your travel dates, number of travellers, preferred destination or route, travel style, accommodation preferences and any special requirements. For flight bookings, passenger names should match the travel documents that will be used for the journey.

Question 9

How early should I make my booking?

Accepted Answer

We recommend booking as early as possible, particularly for peak travel seasons, safaris, groups, international holidays and complex corporate travel. Early booking generally provides better availability and more flexibility when selecting flights, hotels and safari properties.

Question 10

Can Kendirita create a tailor-made itinerary?

Accepted Answer

Yes. Many of our safaris, holidays and group programmes are customised around your dates, interests, preferred pace, budget and travel requirements rather than using a fixed itinerary.

Question 11

Can I change my booking after it has been confirmed?

Accepted Answer

In many cases, yes, subject to availability and the terms of the airline, hotel, lodge or other service provider. Fare differences, amendment charges or supplier penalties may apply. Our team will explain any costs before making the change.

Question 12

What happens if I need to cancel my trip?

Accepted Answer

Cancellation conditions depend on the services booked and the applicable supplier terms. Some deposits, airfares or services may be non-refundable. Your cancellation terms will be communicated as part of your quotation or booking confirmation.

Question 13

When is my booking considered confirmed?

Accepted Answer

A booking is confirmed once the required payment or deposit has been received and Kendirita has issued written confirmation. For some services, confirmation may also depend on final availability from the airline, hotel, lodge or other supplier.

Question 14

What payment methods does Kendirita accept?

Accepted Answer

We accept payment through approved bank transfers and other authorised payment channels advised by our team. Payment instructions are provided with your quotation, invoice or booking confirmation.

Question 15

Is a deposit required to confirm a booking?

Accepted Answer

Yes, in most cases a deposit is required to secure flights, accommodation, safari services or other travel arrangements. The amount depends on the services booked and the terms of the relevant suppliers.

Question 16

When is the balance payment due?

Accepted Answer

The balance due date varies depending on the type of booking, travel dates and supplier conditions. Your payment schedule will be clearly stated in your quotation or booking confirmation.

Question 17

Can I pay in instalments?

Accepted Answer

For some bookings, especially safaris, holidays and group travel, staged payments may be arranged. The applicable payment schedule will be agreed at the time of booking.

Question 18

What currencies can I use to pay?

Accepted Answer

Depending on the booking, we may accept payment in Kenya shillings or selected foreign currencies. Your invoice will specify the applicable currency and payment details.

Question 19

Are payments refundable if I cancel?

Accepted Answer

Refunds depend on the cancellation terms of the airlines, hotels, lodges and other suppliers involved in your booking. Some deposits, fares or services may be partially refundable or non-refundable. Any applicable cancellation conditions will be communicated before confirmation.

Question 20

When are tickets or travel services issued?

Accepted Answer

Tickets and other travel services are issued once the required payment has been received and the applicable supplier conditions have been met. Our team will then provide the relevant confirmations, vouchers or travel documents.

Frequently Asked Questions

Frequently Asked Questions

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