TOUR BOOKING TERM AND CONDITIONS
CANCELLATION AND AMENDMENTS
All bookings and amendments must be sent to Kendirita Tours and Travel Limited in writing via email, in which case a fee shall be charged, notwithstanding the fact that Kendirita Tours and Travel reserves the right to determine when such cancellation or amendment is received, owing to factors like or similar to communication delays or shortfalls.
Kendirita Tours and Travel, will utilize any deposit submitted to pay for such cancellation charges and will refund to the Client all unused payments.
It should be understood that during a certain period of travel (PEAK times) we may not adhere to cancellation policies as stipulated above due to making advance FULL payments to various hotels and lodges and as such cancellation during this time is 100%.
Any intention to cancel a booked tour, we must receive information in writing and the company shall apply cancellation policies as applicable. There are no refunds for unused portions of the program, and refunds will not be made to clients who do not complete the tour for any reason whatsoever.
In the event that the Client requests for an amendment for a tour Kendirita Tours and Travel will endeavor to make such alterations with minimum or nil penalties, however, the client will at all times be liable to any unavoidable subsequent amendment charges.
INCLUTIONS IN TOUR COST
EXCLUDED IN TOUR COSTS
ACCOMMODATION AND TOUR IN GENERAL
Kendirita Tours and Travel does not guarantee the availability of a single or private room even in cases where such provision/s had been requested and confirmed.
Whilst Kendirita Tours and Travel will always endeavor to ensure that you stay in hotels, lodges or camps as requested and confirmed, it reserves the right to alter such facilities, in its opinion with similar ones. Kendirita Tours and travel also reserves the right to change any route or arrangements should condition so necessitate, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded. Kendirita Tours and Travel will not accept any liability or responsibility if the Client declines to accept any such optional arrangements offered, in all cases which Kendirita Tours and Travel determines to be out of their control.
TRANSPORTATION
Kendirita Tours and Travel shall provide safaris in tour vans and other vehicles, aircraft or coaches, as it considers necessary to transport you at its discretion from time to time and reserves the right to outsource such transportation as may be necessary.
CLIENT’S INSURANCE AND RESPONSIBILITIES
The Client shall ensure that he/she has adequate insurance protection against personal accident, medical expenses, emergencies, and loss or damage to your property. The client risks losing all or part of their travel investment.
The Client shall ensure that his/her travel documents are all in order.
The Client shall ensure that his/her airline flight reconfirmations are done at all stopovers, 72 hours before flight departure time.
The Client shall be responsible to request Kendirita Tours and Travel for any special attention required relating to diets, disability, medical which may otherwise affect comfort while on tour participation. Kendirita Tours and Travel will always endeavor to make provisions for such but will not be responsible for failure to provide such if such shortfall is beyond the control of Kendirita Tours and Travel.
KENDIRITA TOURS AND TRAVEL RESPONSIBILITIES
Kendirita Tours and Travel will only act as an agent for all transportation, accommodation, meals and all other items provided to the Client, except in cases where such facilities are owned by Kendirita Tours and Travel. Whilst Kendirita Tours and Travel will always sub-contract the best of all such facilities, it shall not be liable whatsoever, for any shortfalls experienced as a result of such sub-contracts.
REFUNDS
Kendirita Tours and Travel shall refund to the client, all or part of payment submitted by the Client, for services not provided as a result of negligence or any other shortcoming in the part of Kendirita Tours and Travel.
LIMIT OF LIABILITY
Kendirita Tours and Travel shall not be responsible for severe injury or death due to participation to certain travels, which have inherent risks including, but not limited to, attacks by wildlife animals, hot air ballooning, sightseeing, flights in domestic planes, mountain climbing or rafting.
Kendirita Tours and Travel will not be responsible for losses or expenses from sickness, quarantine, weather, Acts of God, strikes, civil disturbances, wars, custom regulations, or such other causes.
LAWS OF THE LAND
All matters concerning the above conditions shall be subject to Laws of the Republic of Kenya. The clients submit to the exclusive jurisdiction of the Courts of Kenya, which shall be the sole forum for the hearing of any claims.
